At Crazy Couple Store, we aim to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we offer hassle-free returns and exchanges as per the guidelines below.
1. Eligibility for Returns & Exchanges
- Items must be returned within [ 7 or 14 days ] from the date of delivery.
- Products must be unused, unworn, unwashed, and in their original packaging with all tags intact.
- Items that are damaged, altered, or show signs of wear will not be accepted for return or exchange.
- Certain products (e.g., intimate apparel, customized items, or clearance sale products) may be non-returnable due to hygiene and personalization reasons.
2. Process for Returns
- To initiate a return, please contact our customer support at info@crazycouplestore.com with your order details.
- Once the return request is approved, you will receive instructions on how to ship the item back.
- Return shipping costs may be covered by the customer unless the item is defective or incorrect.
- After receiving and inspecting the returned item, we will process your refund within [7 business days].
3. Exchanges
- If you need to exchange an item for a different size, color, or variation, please follow the return process and mention the item you’d like to receive in exchange.
- Exchanges are subject to availability. If the requested item is out of stock, we may offer a refund or store credit instead.
- Any price difference between the original and exchanged item must be settled accordingly.
4. Refunds
- Refunds will be processed back to the original payment method used for purchase.
- It may take [Your Refund Processing Time] for the refunded amount to reflect in your account, depending on your bank or payment provider.
- Shipping charges and certain processing fees (if applicable) may not be refundable.
5. Damaged, Defective, or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact us within [7 days] of receiving the order.
- We will arrange for a replacement or refund at no additional cost.
- Proof of issue (e.g., images of the product) may be required for claim validation.
6. Cancellation Policy
- Orders can be canceled within [24 hours] of placing the order.
- Once an order is processed or shipped, cancellation may not be possible.
7. Contact Information
For any return or exchange inquiries, please reach out to:
Email: info@crazycouplestore.com
Phone: +91 93102 49825
By making a purchase from crazycouplestore.com, you acknowledge and agree to our Returns & Exchanges Policy.